Cancellation policy

Bowen Pies Cancellation Policy

We handmake our pies fresh to order in our Lancashire bakery, so once production has started, there is only a limited window in which an order can be cancelled or changed.

Cancelling Your Order

If you need to cancel your order, please contact us as soon as possible after placing it.

Where possible, we’ll always do our best to help, but cancellations are only available before your order has entered production.

Orders cannot be cancelled within 48 hours of your chosen delivery date.

Once your pies have been baked, packed or dispatched, we’re unable to cancel the order or issue a refund for a change of mind.

Changing Your Order

Need to change something instead?

Please contact us as early as possible if you need to:

• Change your delivery date
• Update your delivery address
• Change the products in your order
• Correct any order details

We’ll do our best to make the change, but we can’t guarantee amendments once your order has entered production.

Changes cannot usually be made within 48 hours of your chosen delivery date.

Perishable Products

Our pies are freshly made and perishable, so the usual right to cancel an online order does not apply once production has begun.

For this reason, we’re unable to accept cancellations or offer refunds simply because you have changed your mind after your order has been prepared.

If Your Order Has Already Been Dispatched

Once your order has left our bakery, it cannot be cancelled, redirected or recalled.

If there is a problem with your delivery, or your order arrives damaged or incorrect, please refer to our Refund Policy and contact us within 48 hours of delivery.

How to Cancel or Make a Change

Email us at support@bowenpies.co.uk with:

• Your order number
• Your name
• What you would like to cancel or change

The earlier you contact us, the better chance we have of helping before your order goes into production.

Thanks for supporting a family-run Lancashire bakery.